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(For answers to General Questions, click here.)
If you do not see your technical support question listed above, send us an email.
Logging in
- What if I forgot my password?
If you've forgotten your password, you can request it on the site using this
link: http://www.tarot.com/login/index.php?passwd_button=1
The password will be sent to the email address you use on Tarot.com. If you
have not received your password within 24 hours, please contact
support for assistance.
- How do I change my password?
You can change your password in the About You section at
http://www.tarot.com/about-you/settings/
- How do I change my email address?
You can change the email address you use on Tarot.com in the About You
section at http://www.tarot.com/about-you/settings/
- I share my computer with someone else. Why do I see their name
when I visit Tarot.com?
To change the account that is displayed, you need to log out and then log
back in at http://www.tarot.com/login/index.php
If you share your computer with another Tarot.com member, it is recommended
that you log out of the site each time you use it. This is to ensure the
privacy of your account and prevent any karma coins or special offers from
being misused. You can log out by clicking on the Log Out link in the
right-hand corner of any page.
Account Information
- How do I change my birth information, welcome name,
etc.?
You can update your account information in the About You section,
http://www.tarot.com/about-you/settings/,
where you can change personal information including your user name, birthdate, and horoscope
sign.
- Can I delete my account?
Yes, and you don't have to do anything. Just unsubscribe from all
emails (instructions below). Then, if you do not use Tarot.com, your
account will disappear automatically. If you want to close out your
account more quickly, you can Log Out by clicking the link at the top
of this screen, upper right.
Karma Coins
- How do I redeem the free Karma Coins I got when I signed
up?
When you create an account, you are sent an email with instructions on redeeming
the karma coins. If you have not received the email or have problems redeeming
the coins, please contact support.
- How can I see how many Karma Coins I've used or how many I
currently have?
You can always view your current karma coin balance in the About You
section at http://www.tarot.com/about-you/account/.
- Can Karma Coins be used to purchase Astrology and Numerology
Reports?
Karma coins can only be used to purchase Tarot and Iching readings.
They cannot be used to purchase Astrology or Numerology reports or products
from the Tarot.com store.
Readings & Reports
- I lost my reading or report where do I look? How do I get
back to the reading or report I purchased?
As long as you are logged in, readings and reports are always saved
automatically for you in the Readings and Reports Journal. You can
find your journal in the About You section,
http://www.tarot.com/about-you/journal/.
- What if I entered the wrong information when I ordered my
Astrology or Numerology Report?
If information in a report is incorrect, you can always contact
support. We can update your report and save it in your Readings and Reports
Journal.
- How do I add my birth time to an Astrology Report after it is
created?
You can add the birth time for an astrology report when are viewing it
in the Readings and Reports Journal at
http://www.tarot.com/about-you/journal/index.php?type=astrology.
If a birth time was not entered, you will see a link to update the report.
Once you have entered the birth time information, the report will be
updated and saved in your journal.
Emails & Subscriptions
- How do I unsubscribe from promotional emails?
You can unsubscribe to Tarot.com's promotional emails here:
http://www.tarot.com/about-you/emails/.
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- How do I cancel my Daily Horoscope email subscription?
To stop receiving the free daily horoscope emails, visit the emails section
of About You at http://www.tarot.com/about-you/emails/
You can select to subscribe or unsubscribe from the horoscope emails.
Profiles
CD ROM Support
(For answers to General Questions, click here.)
If you did not find your technical support question on the list above, or tried
the suggested solution and are still experiencing difficulties, click
here.
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